VP - IT Service Delivery (for large Top Tier MSP)

Houston, Texas, United States

Chicago, Illinois, United States

elk grove village, Illinois, United States

Illinois, United States

Texas, United States


Apply Apply with LinkedIn Back to Results

Type: Permanent

Experience: Executive Management (SVP, VP, Department Head, etc)

Education: Bachelor's Degree

Category: Information Technology

Industry: Technology / Other

Salary: Lucrative compensation package, comprehensive benefits package, relocation package is available

Reference ID: 1648

Date Posted: 01/27/2023

Shortcut: http://the-trevi-group.jobs.mrinetwork.com/jl25zA



Position: Head of Service Delivery
- Location:
Houston TX, or Chicago IL
- Compensation: Lucrative compensation package, comprehensive benefits package, relocation package is available
- Industry: IT Managed Services
- Company:
Top Tier International Managed Service Provider (fast growing MSP)
Type: Full-time/perm position
- Position id: 1648

Explore an exceptional career growth opportunity…..

One of our clients, a major international IT Managed Services Provider, has retained us to find a great leader for their Service Delivery organization – leading a staff of 500 technical resources. The position will report to the President and COO and will be leading resources dedicated to large major clients, as well as leading shared resources that support the broad base of clients. It is a strategic and high impact role as it leads the technical resources that support the company's revenue stream. The organization includes Program Managers, Project Managers, Professional Services Engineers, NOC, and Service Desk professionals. This is an outstanding opportunity to join one of the largest and fast growing MSP’s in a strategic, high impact, and career advancing role. 

The Role

The Head of Service Delivery leads the operations and service delivery of all areas of information technology infrastructure for their clients by establishing strategy, performance standards, operations planning, budgets, personnel management, project management, vendor management and client relationships. The Head of Service Delivery will oversee a senior team of IT professionals including Program Managers responsible for a portfolio of high-profile client programs and projects ("Dedicated Service Delivery"). In addition, he/she will oversee the "Shared Service Delivery" organization, including the PMO, Professional Services, Service Desk, and the NOC.

The Head of Service Delivery is a senior and strategic role for the organization. It reports to the President & COO and it will lead a large group of technical resources; approximately 500 technical resources across two key organizations – 1) the Dedicated Service Delivery organization with technical resources that are dedicated to key client accounts, and 2) the Shared Service Delivery organization which is comprised of teams for Service Desk, Network Operation Center, and PMO resources.

Qualifications

  • Must have 5+ years successfully leading technology delivery or technology operations for a complex organization or business unit (complex, business critical programs)
  • Must have 5+ years of direct people management experience, and experience managing geographically distributed teams (200 FTE or more)
  • 3+ years managing large teams within complex organizations is preferred -- having worked for a technology development or a managed services provider company (MSP)
  • Must have strong cross functional leadership skills to align process, projects, and people to meet business goals in cross-functional team settings.
  • Must have demonstrated past experience in defining and measuring team success via data-driven metrics & reporting
  • Must have superior verbal and written communication skills: internally, client-facing, and with C-Level stakeholders
  • Bachelor's degree in MIS, Computer Science or related field
  • PMP or similar certification is considered “nice to have”

Company Culture: They are committed to their people and to their customers, and have a great focus on quality and innovation. They hire great people to do great things. They have a culture of positive values, open communication, collaboration, integrity, respect, and innovation.

Exciting things about this opportunity

  • Work for a growing, winning, fast paced company that is passionate about customer service, its values, and has a great company culture.
  • Strategic, high impact role in growing company will offer excellent career growth opportunity.
  • Lead a highly talented and diverse team of resources.
  • Highly competitive compensation and comprehensive benefits.

If this sounds like you, or you would like more information, contact me…

Contact:
Karel Lukas
The Trevi Group
karel@thetrevigroup.com

---------------------------------------------
About THE TREVI GROUP:
The Trevi Group is part of the MRI Network, a leading global search firm with over 300 offices worldwide, and is recognized by FORBES as one of the Best US Executive Search Firms. Since 2008, we've been helping companies hire IT leadership, engineers, and architects in the IT industry.

Keywords: vp vice president director msp service delivery managed service provider project management program management noc service desk IT professional services information technology pmp Houston Chicago #thetrevigroup

  • Enterprise Network Engineer (Cisco, Meraki, Fortinet - F/T)

    Clinton, New Jersey, United States
    Georgia, United States
    Marietta, Georgia, United States
    New Jersey, United States
    Pennsylvania, United States
    Town Center, Georgia, United States
    Williamsport, Pennsylvania, United States

    Network Engineer Location: Hybrid role - Clinton NJ, Williamsport PA, or Marietta GA Company: Growing and award-winning manufacturer of building products (large/complex developments) Type: Full-time position Compensation: Lucrative base, bonus, compreh...

    Date Posted: 01/16/2023 Recommended

  • Sr Cloud Solutions Architect / Consultant (Azure IaaS, PaaS)

    United States

    Sr. Cloud IaaS Solutions Architect (pre-sales focused role) Location: Remote/WFH position from anywhere in Eastern and Central Regions Company: Top Tier IT Solution Provider (Microsoft Gold Partner) Type: Full-time/Perm position Compensation: up to 185...

    Date Posted: 10/12/2022 Recommended

  • SECURITY SALES ENGINEER - NDR (Enterprise; F/T, Remote-USA) at Global Leader in Network Security Solutions

    Colorado, United States
    United States

    SECURITY SALES ENGINEER (Enterprise; F/T, Remote) Location: 100% Remote (USA) Company: 1B Global Leader in Security Solutions (public company; manufacturer) Compensation: Lucrative base, bonus, RSU long term incentives, and full benefits Position Type:...

    Date Posted: 11/29/2022 Recommended

  • Microsoft TEAMS Solutions Architect - F/T Remote role (Northwest or Mountain Region)

    Colorado, United States
    Idaho, United States
    Montana, United States
    Nevada, United States
    Oregon, United States
    Washington, United States
    Wyoming, United States

    Microsoft Teams Solutions Architect Location: Remote/WFH position from anywhere in the Northwest Region (WA,OR, ID, MT, CO, NV, WY, Northern CA) Company: Top Tier IT Solution Provider (Microsoft Gold Partner) Type: Full-time/Perm position Compensation:...

    Date Posted: 10/21/2022 Recommended

  • Manager of IT Security (corporate IT, ISSM)

    Charlotte, North Carolina, United States

    Manager of IT Security - Location: Charlotte, NC - Company: Well established 500M Global IT Services Company - Type: Full-time position - Compensation: Lucrative compensation, plus benefits, relo assistance - Position Id: 1658 Explore a true career gro...

    Date Posted: 01/16/2023 Recommended

  • Cloud Solutions Architect (Azure) for Global Consumer Products leader (F/T, hybrid)

    Buffalo Grove, Illinois, United States
    chicago, Illinois, United States

    Position Title: Cloud Solutions Architect - Location: greater Chicago, IL area; full relocation is available - Compensation: Lucrative base and bonus, long term incentives, generous benefits package, relocation assistance - Industry: Consumer Goods / C...

    Date Posted: 01/23/2023 Recommended

  • Wireless Network Engineer (F/T, Remote, with Travel -- Explore the world!)

    Eastern Region, United States

    * * * This position has been filled. * * * Wireless Network Engineer (F/T & Remote) - Company: Solid fast-growing award winning Cisco Gold Partner - Location: Remote from anywhere Mid Atlantic to Northeast/New England - Type: Full-time position - Compe...

    Date Posted: 09/28/2022 Recommended

  • Senior SAP ABAP PI Developer (F/T role at global consumer products leader)

    Buffalo Grove, Illinois, United States
    Chicago, Illinois, United States

    Position Title: Senior SAP ABAP PI Developer - Location: Greater Chicago area, hybrid; relocation is available - Compensation: 140k-145k plus 10% bonus long term incentives, generous benefits package, and relo package (if needed) - Company: fast growin...

    Date Posted: 01/16/2023 Recommended

  • Cisco Solutions Engineer - Collaboration & UC - F/T role in Western & Mountain Region

    California, United States
    Colorado, United States
    Idaho, United States
    Montana, United States
    Nevada, United States
    Oregon, United States
    Utah, United States
    Washington, United States

    Cisco Solutions Engineer - Collaboration & UC (post sales focused) - Company: Solid fast-growing award winning Cisco Gold Partner - Location: Western or Mountain Region (flexible remote/work-from-home) - Type: Full-time position - Compensation: Lucrati...

    Date Posted: 10/12/2022 Recommended